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Tony P's avatar
Tony P
New member | Level 1
12 months ago
Solved

I paid for an upgrade but I'm still on the Basic plan

Paid for the Dropbox Plus upgrade but still on basic plan
Paid in answer to warning message on Iphone
Paid via PayPay Transaction id [Removed as per Community Guidelines]
 on 11th January 2025
I have not seen an invoice but PayPal shows Invoice id [Removed as per Community Guidelines]

billing
Payments
upgrades
  • Tony P's avatar
    Tony P
    12 months ago

    Hi Jay, Problem solved by logging in using my Gmail account instead of btinternet.

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hey Zibu28! Please reply to my email, when you get the chance.

  • Zibu28's avatar
    Zibu28
    New member | Level 1
    11 months ago

    Hi Nancy,

    I've sent over a reply. I'm still awaiting a response.

     

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hey Zibu28, Nancy will be getting back to you the soonest possible.

    Thanks!

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