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Forum Discussion

Kevvybhoy67's avatar
Kevvybhoy67
Explorer | Level 4
4 years ago

I paid for an upgrade, but my account is still not upgraded

I paid to upgrade my subscription but the account hasn’t been upgraded after taking the money. I tried to restore my purchase but just get an error code 409
Error Messages
Payments
upgrades
mohamad alhindi's avatar
mohamad alhindi
Explorer | Level 3
3 years ago
I upgraded for a year through the website and this the first to have an account
money is taking but doesn’t upgraded
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for clarifying that for me, Mohamad.

 

Can you try our self served look up tool to identify the email address that's associated with the charge you mentioned?

 

Is it an exact match with the one you see in your account's settings online? 

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