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Forum Discussion

Kevvybhoy67's avatar
Kevvybhoy67
Explorer | Level 4
4 years ago

I paid for an upgrade, but my account is still not upgraded

I paid to upgrade my subscription but the account hasn’t been upgraded after taking the money. I tried to restore my purchase but just get an error code 409
Error Messages
Payments
upgrades
clairegardens's avatar
clairegardens
Explorer | Level 4
3 years ago
it just says error domain 409
clairegardens's avatar
clairegardens
Explorer | Level 4
3 years ago
can someone help me ?
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi there clairegardens, sorry to jump in, but could you check if there are any pending updates for your device's OS and the Dropbox mobile app as well in your app store?

     

    If so, you could try updating them and restore your purchases anew.

     

    If you still get an error, please let us know and we'll reach out via email to investigate further. 

    • clairegardens's avatar
      clairegardens
      Explorer | Level 4
      3 years ago
      hi walter no updates pending in either and ive already tried to re issue the prius it says it's already being paid for
      please email me i need a solution asap as i'm doing study and it's time scaled hand in so need the extra storage thanks
      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Thanks for the quick reply, Claire.

         

        I've just followed up via email, so please have a look at your inbox and we'll take it from there.

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