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Forum Discussion

Kevvybhoy67's avatar
Kevvybhoy67
Explorer | Level 4
4 years ago

I paid for an upgrade, but my account is still not upgraded

I paid to upgrade my subscription but the account hasn’t been upgraded after taking the money. I tried to restore my purchase but just get an error code 409
Error Messages
Payments
upgrades
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi clairegardens, what error, if any, do you get when trying the steps my colleague Nancy suggested?

clairegardens's avatar
clairegardens
Explorer | Level 4
3 years ago
error domain 409
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

  • clairegardens's avatar
    clairegardens
    Explorer | Level 4
    3 years ago
    yes of course thank you

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