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Forum Discussion

Kevvybhoy67's avatar
Kevvybhoy67
Explorer | Level 4
4 years ago

I paid for an upgrade, but my account is still not upgraded

I paid to upgrade my subscription but the account hasn’t been upgraded after taking the money. I tried to restore my purchase but just get an error code 409
Error Messages
Payments
upgrades
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

mohamad alhindi, is it OK if we log a ticket for you, in order to check this further? 

 

clairegardens, can you please follow these steps, and let me know if they resolve the issue for you?

mohamad alhindi's avatar
mohamad alhindi
Explorer | Level 3
3 years ago
I updated the app and do restore purchase but it’s telling me unable to restore purchase
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey mohamad alhindi, I just sent you an email, so we can look into your issue internally.

     

    And clairegardens, I can see that my colleague Walter sent you an email about your issue the other day, which was sent to our specialists.

     

    Have you taken a look at the email, to see the info they provided?

    • mohamad alhindi's avatar
      mohamad alhindi
      Explorer | Level 3
      3 years ago
      Ok now what????
  • mohamad alhindi's avatar
    mohamad alhindi
    Explorer | Level 3
    3 years ago

    Is there anyone help me or what? Can I get my money back

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi mohamad alhindi, I can see that my colleague, Hannah sent you an email in order for you to investigate closely there.

       

      Have you responded back to her? 

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