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Forum Discussion

Kevvybhoy67's avatar
Kevvybhoy67
Explorer | Level 4
4 years ago

I paid for an upgrade, but my account is still not upgraded

I paid to upgrade my subscription but the account hasn’t been upgraded after taking the money. I tried to restore my purchase but just get an error code 409
Error Messages
Payments
upgrades
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey mohamad alhindi, I just sent you an email, so we can look into your issue internally.

 

And clairegardens, I can see that my colleague Walter sent you an email about your issue the other day, which was sent to our specialists.

 

Have you taken a look at the email, to see the info they provided?

mohamad alhindi's avatar
mohamad alhindi
Explorer | Level 3
3 years ago
Ok now what????

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