Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Kevvybhoy67's avatar
Kevvybhoy67
Explorer | Level 4
4 years ago

I paid for an upgrade, but my account is still not upgraded

I paid to upgrade my subscription but the account hasn’t been upgraded after taking the money. I tried to restore my purchase but just get an error code 409
Error Messages
Payments
upgrades
Gustavthapper's avatar
Gustavthapper
Explorer | Level 3
3 years ago
I have bought dropbox premium but dosen’t get my storage
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Gustavthapper, sorry to see you're having trouble upgrading your account.

     

    How did you upgrade it exactly?

     

    Was it directly from our website or from the Dropbox app on your phone (billed through iTunes/Google Play)?

    • Gustavthapper's avatar
      Gustavthapper
      Explorer | Level 3
      3 years ago
      Hello directly from the app, first 2 tb then 3 tb, because I thought the first purchase didn't go through, so I bought 3 TB and would have liked to have the money back and get my storage space for my first purchase
      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Thanks for the update, Gustavthapper.

         

        I assume you have an iOS device, right?

         

        If you used the Dropbox app to upgrade the account, please open the app, tap on "account", then on the gear icon and then on "restore purchases" to see if that helps.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!