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Forum Discussion

Kevvybhoy67's avatar
Kevvybhoy67
Explorer | Level 4
4 years ago

I paid for an upgrade, but my account is still not upgraded

I paid to upgrade my subscription but the account hasn’t been upgraded after taking the money. I tried to restore my purchase but just get an error code 409
Error Messages
Payments
upgrades
neamtuumarius's avatar
neamtuumarius
Explorer | Level 4
3 years ago

I paid 11.99$ with my Visa card for my 30 days free trial (automatically) with 2TB upgrade cloud space. But I still am on free 2GB. How is this possible?! No email address from the dropbox support, that's not right

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey neamtuumarius, sorry to hear about this.

     

    Did you upgrade directly through our website or through the Dropbox app on your mobile device (billed through iTunes/Google Play)?

    • neamtuumarius's avatar
      neamtuumarius
      Explorer | Level 4
      3 years ago

      Directly through website from my laptop @Hannah

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Sorry for jumping in, neamtuumarius. 

         

        Is it possible that you have another Dropbox account (linked to a different email address) that has been upgraded instead?

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