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Forum Discussion

Kevvybhoy67's avatar
Kevvybhoy67
Explorer | Level 4
4 years ago

I paid for an upgrade, but my account is still not upgraded

I paid to upgrade my subscription but the account hasn’t been upgraded after taking the money. I tried to restore my purchase but just get an error code 409
Error Messages
Payments
upgrades
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Sorry for jumping in, neamtuumarius. 

 

Is it possible that you have another Dropbox account (linked to a different email address) that has been upgraded instead?

neamtuumarius's avatar
neamtuumarius
Explorer | Level 4
3 years ago

Is not possible 
I have another account [email removed as per Community Guidelines] and this actual account [email removed as per Community Guidelines] but both are on free plan. The payment from 30 days free trial was did today. 
If needed I have pdf payment details

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi neamtuumarius, have you tried using our self-serve look-up tool in order to possibly locate the Dropbox account behind this charge? 

    • neamtuumarius's avatar
      neamtuumarius
      Explorer | Level 4
      3 years ago

      Account is definitely this one @Megan , I was logged in with the same user removed
      I just need my 30 day free trial with 2TB to check if fits with my needs and refund that amount of money, 11.99€

       

       

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi neamtuumarius, can I send you an email, in order for us to have a closer look into this? 

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