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Forum Discussion

Kevvybhoy67's avatar
Kevvybhoy67
Explorer | Level 4
4 years ago

I paid for an upgrade, but my account is still not upgraded

I paid to upgrade my subscription but the account hasn’t been upgraded after taking the money. I tried to restore my purchase but just get an error code 409
Error Messages
Payments
upgrades
PatrikRoos's avatar
PatrikRoos
Explorer | Level 4
3 years ago
My plus plan got paused/downgraded to basic before I could pay it. I have now made payment and Google play shows it as active but I still get emails about me needing to upgrade. Is there a delay and if so, how long?
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey PatrikRoos, thanks for bringing this to our attention.

     

    Can we send you an email, so we can look into this more closely?

    • PatrikRoos's avatar
      PatrikRoos
      Explorer | Level 4
      3 years ago
      Yes, of course, no problem!
      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi kantzias & PatrikRoos, I just sent you both an email, I'll see you there!

         

        Cheers!

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