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Forum Discussion

Kevvybhoy67's avatar
Kevvybhoy67
Explorer | Level 4
4 years ago

I paid for an upgrade, but my account is still not upgraded

I paid to upgrade my subscription but the account hasn’t been upgraded after taking the money. I tried to restore my purchase but just get an error code 409
Error Messages
Payments
upgrades
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey kantzias, thanks for the update here!

 

If you look up the billing info, through our lookup tool, does it bring up any results?

kantzias's avatar
kantzias
New member | Level 2
3 years ago

Dear @Hannah 

 

On my billing info on my bank statement it doesn't have 12-digit alphanumeric code. The only think that is has is: Dropbox, db.tt/cchelp

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