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Forum Discussion
I paid for an upgrade, but my account is still not upgraded
I paid to upgrade my subscription but the account hasn’t been upgraded after taking the money. I tried to restore my purchase but just get an error code 409
121 Replies
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- Rich
Super User II
Paul Hudson wrote:
I have been paying for Dropbox plus but I still have Dropbox basic how can I upgradeYou likely have two accounts. Use the credit card charge lookup tool to identify the account you're paying for.
Hi I upgraded my storage and I still can't backup or do anything please help
Hi i have paid £95.88 to be able to pick up colleague shared file , however it is still saying i have no spare , but i paid by mastercard on 4th July
- Rich
Kim Davies wrote:
Hi i have paid £95.88 to be able to pick up colleague shared file , however it is still saying i have no spare , but i paid by mastercard on 4th July
Check your Plan page. What plan does it show you on? If it says Basic, that is the free plan and you've either not upgraded the account, or you've accidentally upgraded the wrong account/started a new account. If that's the case, use the credit card charge lookup tool to identify the account you're being charged for.
- I just realised that I have been paying for plus for 3 years and am still on basic. I see other people have had this problem.
I would ideally like to be refunded as I never received the product. - Megan
Dropbox Community Moderator
Hi Lindapeace, welcome to our Community!
Can you please let us know if you upgraded your account through our website directly or if it was via the app store on a mobile device?
Do you happen to have another Dropbox account, associated with another email address of yours perhaps?
Can you try our self served look up tool to identify the email address that's associated with the charge you mentioned, and then access it in order to contact Support, and ask for a refund?
Keep me posted!
- I paid for my wife for one year. The payment just vanished in your accounts- we got nothing. How do you do with paymens not adressed to the user?
- Hannah
Hey Carde, thanks for bringing this to our attention.
How did you upgrade the account? Was it directly through the Dropbox site or from the Dropbox app on your mobile device (billed through iTunes/Google Play)?
If you did it directly from our site, can you use this page to locate the email address of the account associated with the payment?
My account shows a storage base of 2 GB. It should be 2000 because on Jan. 2nd my credit card has been debited with the amount of EUR 119,88.
