I paid for an upgrade, but my account is still not upgraded

Hi neamtuumarius, have you tried using our self-serve look-up tool in order to possibly locate the Dropbox account behind this charge? 

Account is definitely this one @Megan , I was logged in with the same user removed
I just need my 30 day free trial with 2TB to check if fits with my needs and refund that amount of money, 11.99€

Hi neamtuumarius, can I send you an email, in order for us to have a closer look into this? 

Yes please
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The bank has unlocked the transaction. I need to be sure that later Dropbox will not confirm this transaction to take back 11.99€.
Also how can I use 30 days free trial?

Hi neamtuumarius, I've sent you an email, please could you reply to it when you get a chance!

Hi ,

I paid for yearly subscription but my account is still in basic.

Also i dont have a 12 digit transfer number I just have 4.

Can not get a hold of drop box.

can someone help please.

Hey PT Taps, thanks for bringing this to our attention.

Can you let us know how you upgraded your account?

Did you do it directly through our website and paid with your credit card, or through the mobile app and paid through iTunes/Google Play?

Hi Hannah,

I paid via website and with credit card.

Also, it was a new account I created and purchase an upgrade.

Thanks for the reply, PT Taps, that's very strange indeed.

Can we send you an email, so we can look into this?