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Forum Discussion

Kevvybhoy67's avatar
Kevvybhoy67
Explorer | Level 4
4 years ago

I paid for an upgrade, but my account is still not upgraded

I paid to upgrade my subscription but the account hasn’t been upgraded after taking the money. I tried to restore my purchase but just get an error code 409
Error Messages
Payments
upgrades
neamtuumarius's avatar
neamtuumarius
Explorer | Level 4
3 years ago

Account is definitely this one @Megan , I was logged in with the same user removed
I just need my 30 day free trial with 2TB to check if fits with my needs and refund that amount of money, 11.99€

 

 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi neamtuumarius, can I send you an email, in order for us to have a closer look into this? 

  • neamtuumarius's avatar
    neamtuumarius
    Explorer | Level 4
    3 years ago

    Yes please
    [Removed as per Community Guidelines]
    The bank has unlocked the transaction. I need to be sure that later Dropbox will not confirm this transaction to take back 11.99€.
    Also how can I use 30 days free trial?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi neamtuumarius, I've sent you an email, please could you reply to it when you get a chance!

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