Forum Discussion

Sharon_'s avatar
Sharon_
Explorer | Level 3
2 years ago

I paid for Plus Dropbox, but my account still remains as Basic

I using dropbox Plus for few years.   I paid for this year, and my dropbox still not reflect the change after I made payment.   No customer support to reach for my issue, so trouble.   Pa...
billing
Payments
Plans
upgrades
Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
Sharon_ wrote:

I paid for this year, and my dropbox still not reflect the change after I made payment.

Are you sure you upgraded your existing account, and didn't create a new one by mistake? It's a pretty common thing to do. Use the credit card charge lookup tool to verify the account you upgraded.

  • Sharon_'s avatar
    Sharon_
    Explorer | Level 3
    2 years ago

    yes, i confirmed its same email address. i tried to restore purchase in apps but unable to. and there is no customer support to reach, its frustrating.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey Sharon_, hope it’s OK to jump in. 

       

      Can you send me a screenshot of what you see on your Plan page here? 

       

      Here’s how you can upload it to the forum afterwards: 

       

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!