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cutelilfish77's avatar
cutelilfish77
New member | Level 2
5 months ago

I purchased a plan, but my account still seems to be on a Basic subscription.

I bought a family plan and have a charge for such on my credit card back on August 28th. my account still reads basic and I get asked every time I login to upgrade. I do not have any confirmation fro...
billing
Payments
Storage space
upgrades
Dell_Dropbox's avatar
Dell_Dropbox
Icon for Community Manager rankCommunity Manager
5 months ago

cutelilfish77​ welcome to the community!

Are there any other emails or Dropbox accounts you have access to that could have been upgraded by mistake? 

  • cutelilfish77's avatar
    cutelilfish77
    New member | Level 2
    5 months ago

    unfortunately, no. I've only ever had one Dropbox account that is the basic acct. my box was filling up so I wanted to upgrade and the family plan made sense as there are other dropbox users in my family that could benefit. 

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