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I purchased a plan, but my account still seems to be on a Basic subscription.
I bought a family plan and have a charge for such on my credit card back on August 28th. my account still reads basic and I get asked every time I login to upgrade. I do not have any confirmation fro...
i clicked on the web icon on my desktop and chose family plan and entered my information. I see the charge on my statement (and the rebate thru the card that posted from the purchase) I don't have the pdf statement yet but just the line item that indicates dropbox but no transaction number as of yet.
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHey cutelilfish77, let's see what we can find about this together.
Have you tried to contact Dropbox Support directly for this?
If you open an incognito or private window, where you aren't logged into any Dropbox account, you can submit a ticket via this support page.
Once you've sent your request, feel free to send me the ticket number, in order for me to locate it on my end. Having said all that, if you come across an issue, I'll be more than happy to reach out to you instead.
Let me know more!
