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mlaurie82's avatar
mlaurie82
New member | Level 2
2 years ago

I received a charge for an inactive account

I have not used Dropbox in years and had an INACTIVE account when I received a completely random charge today through PayPal for $119.98. There is NO way to receive ANY support for this issue directl...
billing
cancellations
Create or delete account
Payments
Refunds
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for posting on our Community, mlaurie82. 

 

Since you were billed via your PayPal account, and it isn’t possible to look up the charge with our lookup tool indeed, you’ll need to contact our support team directly about this. 

 

Please follow these steps to contact them, and they’ll further assist. Feel free to send me your ticket number here afterwards. 

 

If you face any kind of issues though, let me know and I’ll look into it.

 

Keep me posted.

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