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Doggydoc's avatar
Doggydoc
New member | Level 1
10 months ago

I renewed my subscription, but my account remains a Basic one

Hi, I renewed  my subription to the pro plan after the credit card became invalid. Even though the monthly payment is regularly booked for my account, the plan remains as a basic plan with 2 gb. Any ...
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hey Doggydoc, thanks for joining us on our Community.

Did you renew your subscription, by updating your credit card in your Dropbox account directly, or did you pay through iTunes/Google Play?

Let me know and we'll go from there.

  • Doggydoc's avatar
    Doggydoc
    New member | Level 1
    10 months ago

    Hi Hannah,

    I renewed through apple, not directly through Dropbox. Dropbox still shows my old CC and I am not aware of how to update it. In the account settings DB only mentions to get assistance through the support, but that is not really intuitive.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      10 months ago

      Hi Doggydoc, if you renewed via the iOS mobile app, you might need to restore the purchase to your Dropbox account.

      Could you try these steps to see if this helps?

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