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Doggydoc's avatar
Doggydoc
New member | Level 1
10 months ago

I renewed my subscription, but my account remains a Basic one

Hi, I renewed  my subription to the pro plan after the credit card became invalid. Even though the monthly payment is regularly booked for my account, the plan remains as a basic plan with 2 gb. Any ...
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Doggydoc's avatar
Doggydoc
New member | Level 1
10 months ago

Hi Jay, the Plus plan is listed under my iCloud subscription as valid with a monthly payment. when i try to restore my subscription I obtain an error code saying (NSURL ErrorDomain-Error 409.)

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Do you see any confirmed payments (with an invoice and receipt) on this page on your account?
Have you tried contacting iTunes support for further assistance regarding the payment to Dropbox?

  • Doggydoc's avatar
    Doggydoc
    New member | Level 1
    10 months ago

    Hi. No, there is no confirmed payment under this page.  Just the old CC. Will contact apple. Any other idea ?

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      10 months ago

      I'm afraid our hands are tied here Doggydoc - you'll need to sort this out with Apple directly in this case.

      Let us know of any updates!

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