Forum Discussion

nairita's avatar
nairita
New member | Level 1
10 months ago

I subscribed through Google Play, but my plan hasn't been updated.

Hi, I subscribed to dropbox using google play. The money is already deducted, but my plan is not upgraded yet. I was wondering if someone has faced this issue before?
billing
Dropbox Plus
Payments
nairita's avatar
nairita
New member | Level 1
10 months ago

Once I contact support, the chatbot says I should contact google play directly.. guess I have to call support tomorrow during office hours!

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hey nairita, let's jump right into this!

Do you see any confirmed payments (with an invoice and receipt) if you follow these steps? Also, what does your plan page report right now?

Let me know more, and we'll take it from there!

  • nairita's avatar
    nairita
    New member | Level 1
    10 months ago

    Hi Megan,

    Thanks so much for helping me out!

    Attached is a receipt. Will this work?

     

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