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MCaballero61's avatar
MCaballero61
New member | Level 2
2 years ago
Solved

I thought I had cancelled my subscription, but I still got charged.

I'm so frustrated there is no way to talk to someone.  I cancelled my account because my employer does not permit Dropbox.  But they charged me again in July.  I followed the instructions to cancel, ...
billing
cancellations
downgrade
Payments
  • MCaballero61's avatar
    MCaballero61
    2 years ago

    Mark, you were correct.  Until you sent the screenshot above, I didn't realize that is where I needed to look.  I was getting caught up in the other areas.  Thank you!  

MCaballero61's avatar
MCaballero61
New member | Level 2
2 years ago

That didn't work.  sigh

Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago
MCaballero61 wrote:

That didn't work.  sigh

It does work,  but only if you are not logged in. If you are you will not see it. Hence using an incognito window. 

 

You will then see:

 

  • MCaballero61's avatar
    MCaballero61
    New member | Level 2
    2 years ago

    Mark, you were correct.  Until you sent the screenshot above, I didn't realize that is where I needed to look.  I was getting caught up in the other areas.  Thank you!  

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