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Zorba99's avatar
Zorba99
Explorer | Level 3
8 months ago

I upgraded, but Dropbox asks me to upgrade. Why?

Hi, I have performed and paid for an upgrade to Dropbox Plus (2Gb). However, Dropbox keeps saying that My Dropbox is full and that I need to upgrade!!! Is there anybody who can urgently help me?? I...
Dropbox Plus
Payments
upgrades
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

Hi Zorba99, welcome to our Community! 

Do you remember perhaps whether you upgraded your account directly from the Dropbox website or via Google Play/iTunes? 

What does your plan page report? 

If you have the transaction ID that is linked to your charges, you can also take a look here. 

Keep me posted for any updates! 

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