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Tony84's avatar
Tony84
Explorer | Level 3
5 years ago

I upgraded my account but it still shows as Basic

I upgrade to dropbox plus and paid for a year, but nothing changed in dropbox. It says im still using the free version and i didnt even got an email. Please help
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Thanks for the update here!

Did you use an Android or iOS device to start the trial?

If it's an iOS device, can you open the Dropbox app, tap on 'account', then on the gear icon and then on 'restore purchase', to see if that helps?
rmc40's avatar
rmc40
Explorer | Level 3
4 years ago
So I used iOS and just followed those steps and a box pops up and says unable to restore purchases-the operation couldn’t be completed-(NSURELErrorDomain error409)
  • rmc40's avatar
    rmc40
    Explorer | Level 3
    4 years ago
    Now I’m even more aggravated. It still doesn’t work and it just charged my account when it said I had a trial for 30 days. Ummmm, I’m not paying for anything that didn’t work so how do I get this waived. I’m assuming contact Apple and say this one never went through and two now it charged me a monthly fee 1 week in to subscribing. What a joke
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Hi rmc40!

    Due to the way that App Store purchases are handled, I have to redirect you back to Apple in order to pursue a refund.

    Please follow the steps below to contact Apple regarding a refund:  https://support.apple.com/kb/HT204084

    If you have any other questions, let me know.
  • rmc40's avatar
    rmc40
    Explorer | Level 3
    4 years ago
    Thanks!

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