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jessandsaskia's avatar
jessandsaskia
Helpful | Level 5
7 months ago
Solved

I upgraded my plan to Plus, but I don't see the 2TB of storage.

I upgraded my plan to Plus, my storage space should have increased to 2 TB, but that did not happen. The payment went through and the email address is correct. I can't contact Dropbox to fix this bec...
Dropbox Plus
Storage space
upgrades
  • jessandsaskia's avatar
    jessandsaskia
    6 months ago

    Hi Nancy​ , thank you! It seems the problem I had is solved. The storage space on the subscription space has changed to 2 TB. I tested it now and it works! 😊🎉

jessandsaskia's avatar
jessandsaskia
Helpful | Level 5
6 months ago

Hi Nancy​ , thank you! It seems the problem I had is solved. The storage space on the subscription space has changed to 2 TB. I tested it now and it works! 😊🎉

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Glad to hear that, jessandsaskia! You can always nudge me, if you need something else.

  • Theresa's avatar
    Theresa
    Icon for Community Manager rankCommunity Manager
    6 months ago

    Hey there  jessandsaskia​  and welcome back to the Dropbox Community. I am glad to see your storage space issue has been resolved 🤓. 

    I'm Theresa 👩‍💻, one of the Community Managers around here. You’ll often spot me diving into conversations or starting new topics across the forum.

    Just curious.. do you have a favorite Dropbox feature? I’d love to know what you enjoy most! 🤗

    Looking forward to your reply,

    T😺 (Dropbox Community Manager)

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