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Forum Discussion

VeteransCharity's avatar
VeteransCharity
New member | Level 1
11 months ago

I upgraded to the Plus plan, but Dropbox still shows I have 2GB of space.

Hello We have upgraded to 2TB this morning. I can see the transaction on our bank account but storage space is still only 2GB. We have not received a receipt /confirmation either.
Payments
Storage space
upgrades
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Hey VeteransCharity & thomasbonteart, thanks for all the added info! 

Can you try to contact Dropbox Support directly for this?

You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

Let me know more! 

thomasbonteart's avatar
thomasbonteart
New member | Level 1
11 months ago

I can't since Ideal isn't a payment option on yout support page.

 

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