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VeteransCharity's avatar
VeteransCharity
New member | Level 1
11 months ago

I upgraded to the Plus plan, but Dropbox still shows I have 2GB of space.

Hello

We have upgraded to 2TB this morning. I can see the transaction on our bank account but storage space is still only 2GB. We have not received a receipt /confirmation either.

Payments
Storage space
upgrades

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  • thomasbonteart's avatar
    thomasbonteart
    New member | Level 1
    11 months ago

    Only logged in with the account I want to use for dropbox. Payed with IDEAL. Got a confirmation that it got payed in my bank account. 

     

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hey VeteransCharity & thomasbonteart, let's jump right into this!

    Is it possible that you're paying for a different Dropbox account than the one you mainly use?

    Also, how have you been paying for your Dropbox subscription? Directly through your credit cad or through iTunes/Google Play?

    If you've been paying through credit card, you can try our payment lookup tool, to find the email address associated with the account you're paying for.

    Let me know how it goes.

  • thomasbonteart's avatar
    thomasbonteart
    New member | Level 1
    11 months ago

    even registers as bought but the storage doesn't upgrade for over 2 hours now

     

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