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Nuthouse85's avatar
Nuthouse85
New member | Level 2
10 months ago

I upgraded to the Plus plan, but Dropbox still shows I have 2GB of space.

Hello,

I have just paid for my account to be upgraded to a plus account as I have run out of storage. The payment of £9.99 has been taken from my account and my account is labelled as Plus but my storage volume has remained the same.

I have not received an email or invoice confirming the account has been updated.

Please can someone advise what I can do?

Thank you,

Dropbox Plus
Storage space
upgrades

1 Reply

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hey Nuthouse85, let's jump right into this!

    Is it possible that you're paying for a different Dropbox account than the one you mainly use?

    Do you see any confirmed payments (with an invoice and receipt) on this page on your account? Also, what does your plan page report right now?

    Let me know more, and we'll take it from there!

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