Forum Discussion

LetsDesign's avatar
LetsDesign
Explorer | Level 3
2 years ago

I want to cancel a subscription but can't access old email

I have a few dropbox accounts, currently signed into one of them. I am unable to sign into my other dropbox account as the email address is from an old employee, I no longer have access to it. I have...
billing
cancellations
Payments
LetsDesign's avatar
LetsDesign
Explorer | Level 3
2 years ago

That's the issue, my credit card keeps getting charged and I want to cancel it but I can not access the email address. I need help to cancel the account.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey LetsDesign, I would suggest reaching out to our support team by following the steps Rich described in his response above.

 

Once you have your ticket number, send it to us as well, so we can look it up in our system.

  • LetsDesign's avatar
    LetsDesign
    Explorer | Level 3
    2 years ago

    Thanks Hannah, I have contacted support, and I am awaiting a response.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey LetsDesign - sorry to jump in here, but if you have a ticket ID, you can share it with us here so that we can look it up in our system as well, if needed. 

       

      Happy Monday by the way! 

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