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I want to cancel a subscription but can't access old email
I have a few dropbox accounts, currently signed into one of them. I am unable to sign into my other dropbox account as the email address is from an old employee, I no longer have access to it. I have...
Thanks Hannah, I have contacted support, and I am awaiting a response.
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHey LetsDesign - sorry to jump in here, but if you have a ticket ID, you can share it with us here so that we can look it up in our system as well, if needed.
Happy Monday by the way!
I have a similar case where I have a dropbox account through my former work email but am unable to access the account. I did speak to someone previously and have a work ticket number - Ticket #23770119: email access and cancellation of addl storage charges yearly coming up JUNE - but have had no response. Would you be ale to help?
- Rich
Super User II
gosgood1130 wrote:
I did speak to someone previously and have a work ticket number ... but have had no response.
When you created the ticket, did you enter your work email where it says Email address associated with the account? If so, their responses would be going to an email address you don't have access to.
If that's the case, create a new ticket and enter an email address that you have access to, then enter the problem email down below in the Other details section.
