Forum Discussion

LetsDesign's avatar
LetsDesign
Explorer | Level 3
2 years ago

I want to cancel a subscription but can't access old email

I have a few dropbox accounts, currently signed into one of them. I am unable to sign into my other dropbox account as the email address is from an old employee, I no longer have access to it. I have...
billing
cancellations
Payments
tscheinblum's avatar
tscheinblum
Explorer | Level 4
2 years ago

Hello, I have an old subscription from a previous company that I cannot cancel.  2FA is on and I no longer have access to the email address associated with the account.  I just recently got charged another annual subscription fee.  Also it is apparently impossible to contact a human support person except through this forum...??  The bots can't figure out how to help me with this one.  Can we please close this account and cancel the recent annual subscription charge?  Thank you.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
tscheinblum wrote:

I have an old subscription from a previous company that I cannot cancel.  2FA is on and I no longer have access to the email address associated with the account.

You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

  • tscheinblum's avatar
    tscheinblum
    Explorer | Level 4
    2 years ago

    Thanks, I submitted a request on there, hopefully that works!

  • tscheinblum's avatar
    tscheinblum
    Explorer | Level 4
    2 years ago
    Hi Rich, I submitted the help request on Monday following your instructions but still haven't received a response. Is there another way to get in touch with customer support? Thank you.
    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey tscheinblum - did you get  a ticket ID by any chance?

       

      If so, please share it with us here so that we can look it up in our system. 

      • tscheinblum's avatar
        tscheinblum
        Explorer | Level 4
        2 years ago

        Hi Walter, no ticket number is given when submitting through the help site following Rich's instructions. I just tried it again to double check. I did provide my email associated with this profile and my work email I can no longer access [personal information removed per the Community's Guidelines] in the submissions in case you can search for it that way? Thanks.

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