Forum Discussion

LetsDesign's avatar
LetsDesign
Explorer | Level 3
2 years ago

I want to cancel a subscription but can't access old email

I have a few dropbox accounts, currently signed into one of them. I am unable to sign into my other dropbox account as the email address is from an old employee, I no longer have access to it. I have...
billing
cancellations
Payments
tscheinblum's avatar
tscheinblum
Explorer | Level 4
2 years ago

Hi Walter, no ticket number is given when submitting through the help site following Rich's instructions. I just tried it again to double check. I did provide my email associated with this profile and my work email I can no longer access [personal information removed per the Community's Guidelines] in the submissions in case you can search for it that way? Thanks.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

I was able to find two tickets in our system that are associated with the email address on your Community profile. Do you have access to that email address tscheinblum ?

 

If so, you can look in your inbox for your tickets and if you can't find them, check your spam/junk folder as well.

 

If you still can't find your tickets, let me know here and I'll send you an email from my end to investigate further. 

  • tscheinblum's avatar
    tscheinblum
    Explorer | Level 4
    2 years ago
    Hi Walter, I have access to the Gmail account, which is what I'm using to sign into the community profile. I don't see any emails from Dropbox concerning the tickets though. Also checked junk. Thanks!
    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Thanks for the update tscheinblum 

       

      I've just sent you an email to the email address that's linked to your profile here on our Community.

       

      Could you have a look at your inbox for my message now?

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!