Forum Discussion

LetsDesign's avatar
LetsDesign
Explorer | Level 3
2 years ago

I want to cancel a subscription but can't access old email

I have a few dropbox accounts, currently signed into one of them. I am unable to sign into my other dropbox account as the email address is from an old employee, I no longer have access to it. I have...
billing
cancellations
Payments
NeolaMace's avatar
NeolaMace
Explorer | Level 4
2 years ago
Thank you so much for your help. I cannot submit a request because it is requiring me to enter my card number. I must have paid through Google Pay because the charge goes through every year and my debit card has changed multiple times.
NeolaMace's avatar
NeolaMace
Explorer | Level 4
2 years ago
I have no idea now what card I had on there or even which card went through last year. Yes I absolutely want to reach out to the support team but I have not been able to do it.
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey NeolaMace, I just sent you an email, and I'll be happy to continue troubleshooting there!

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