Forum Discussion

redmoca233's avatar
redmoca233
Explorer | Level 3
3 years ago

I want to cancel my subscription and get my money back.

So my Dropbox Professional subscription trial, started on 10/2/2022 and ended on 13/3/2022. Afterwards, I was billed AU$306.90 on 13/3/2022 for a subscription renewal which should last from 13/3/2022...
cancellations
downgrade
Payments
Refunds
  • redmoca233's avatar
    redmoca233
    Explorer | Level 3
    3 years ago

    Thanks Mark, I'll check the urls you sent. Dropbox sent me one single email informing I'm getting charged on the 13th of Feburary and that's it, it got drowned in the other "we noticed a login" emails. I was not sent a receipt or notification that the transaction has been made, too.

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      3 years ago

      Dropbox doesnt, and never has, sent receipt emails (that one is quite a common complaint)

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