Forum Discussion

redmoca233's avatar
redmoca233
Explorer | Level 3
3 years ago

I want to cancel my subscription and get my money back.

So my Dropbox Professional subscription trial, started on 10/2/2022 and ended on 13/3/2022. Afterwards, I was billed AU$306.90 on 13/3/2022 for a subscription renewal which should last from 13/3/2022...
cancellations
downgrade
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Elsande3241's avatar
Elsande3241
New member | Level 2
3 years ago

im wanting to cancel my subscription, I didn't realize it was going to be an all at once payment of $119 and don't have the means to pay for that right now. im wondering if I cancel my subscription, will I get all my money back? it was just charged yesterday

 

Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 years ago
Elsande3241  a écrit :

im wanting to cancel my subscription ... if I cancel my subscription, will I get all my money back?

If you cancel now you wouldn't be refunded. What you would be cancelling is the automatic renewal at your next billing cycle (next year, most likely). You'd retain your account benefits until then, at which point your account would downgrade back to Basic.

 

You can try contacting Support, but in most cases, payments for Dropbox subscriptions aren’t refundable.

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