Forum Discussion

toranj's avatar
toranj
New member | Level 1
2 years ago

I want to cancel my subscription

to whom it may concern, About 1 month ago, I chatted with Dropbox and told them I wanted to cancel my plan, but someone told me the application wouldn't be charged after one month. About 2 day...
billing
cancellations
Refunds
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey toranj - sorry to hear about this.

Can you please let us know your ticket ID for your chat interaction so that we can look it up in our system?

Also, what plan are you on at the moment and how did you upgrade in the first place? Was it through the website directly or via the app store on a mobile device?

Let us know more and we'll take it from there. 

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