Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

catherinewilson's avatar
catherinewilson
New member | Level 2
1 day ago

I want to upgrade my account but it doesn't show up in my subscriptions

I want to upgrade my dropbox plus to Standard or business, but can't as Dropbox does not show up in my subscriptions

dropbox business
upgrades

1 Reply

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 hour ago

    Hey catherinewilson, thanks for reaching out to us.

    Let's get right to it!

    Can you give me a bit more info on your current subscription? How did you upgrade originally? Did you use a credit/debit card, PayPal or Google Play Store/iTunes?

    Do you see your subscription in your account settings here?

    And how are you trying to upgrade your account now?

    Any additional details you can think of, are welcome.

    Thanks!

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!