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emmahedley's avatar
emmahedley
New member | Level 1
9 months ago
Solved

I was charged 120 euro even though I have a Basic free account

Hello, I have an issue similar to the one described from FrozenPizza 7 months ago and titled "I was charged for a yearly subscription for Plus but it's not on my account". I had in the past a...
billing
Payments
  • Mark's avatar
    Mark
    9 months ago
    emmahedley wrote:

    it is clear that I don't have any payment service active while I have been charged for the 120 euro amount.

    The payment will be from a different account then. Dropbox cannot charge you without having the information given to it to do so. 

    Log a ticket at www.dropbox.com/support for help. Note that you must not be logged in to do this, so, use an incognito window 

Mark's avatar
Mark
Icon for Super User II rankSuper User II
9 months ago
emmahedley wrote:

it is clear that I don't have any payment service active while I have been charged for the 120 euro amount.

The payment will be from a different account then. Dropbox cannot charge you without having the information given to it to do so. 

Log a ticket at www.dropbox.com/support for help. Note that you must not be logged in to do this, so, use an incognito window 

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