Forum Discussion

Jamie_Scott's avatar
Jamie_Scott
New member | Level 2
8 months ago

I was charged 3 times this month for a Plus subscription, when I have a Basic account.

So I've just seen my bank statement and noticed DB have billed me 3x in one month, twice on the same day, all with separate transaction ids. The kicker is though that I don't pay for DB, I use basic ...
Dropbox Basic
Dropbox Plus
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Jamie_Scott's avatar
Jamie_Scott
New member | Level 2
8 months ago

I have just been charged 3 times for the Plus version of Dropbox when I am on basic. There is a link that you need to use when you're signed out to raise a support ticket but for the life of me I can't find it right now. I found it via the chatbot and asked to contact billing support. 

The direct support from DB is shocking, hiding behind forums and a so called knowledgebase really isn't acceptable when it comes to billing.

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