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I was charged 3 times this month for a Plus subscription, when I have a Basic account.
So I've just seen my bank statement and noticed DB have billed me 3x in one month, twice on the same day, all with separate transaction ids. The kicker is though that I don't pay for DB, I use basic ...
Mark
Super User II
Super User IIall with separate transaction ids
Dropbox cannot charge you if you've not given it your card details. So if its charging you 3x you have either set up three accounts by accident and given your details three times (note that a free account doesn't need or ask for details AT ALL) OR somebody has cloned/hacked your card and as such you need to talk to your card provider.
The most common error on this is that you set up a trial and then didn't cancel it.
do I have to raise a complaint via PayPal and let them do the heavy lifting?
Contact Dropbox first and ask for help. Because if they come back that its a genuine account (as it is in 99% of cases) the money wouldn't be refunded and re-charged to you.
You need to log a ticket with Dropbox via http://www.dropbox.com/support while not logged in anywhere - even to here. Therefore it is usually better to use an incognito window.
Dropbox cannot charge you if you've not given it your card details.
I mean thanks for the reply but if you were to look at my PayPal account:
and my DropBox plan:
you can clearly see that yes they can indeed charge me three times. I also have 2FA on my account so hacking it is next to impossible.
You need to log a ticket with Dropbox via http://www.dropbox.com/support while not logged in anywhere - even to here. Therefore it is usually better to use an incognito window.
Also you'll see from my original post, yes I have already done this but thank you for the reply once again.
- Mark
I also have 2FA on my account so hacking it is next to impossible.
I believe you have been charged, the pictures show that. BUT. Ultimately nobody can charge you for anything if they dont have your details So, if you have 2FA on it almost certainly means you have given them your details.
As I said, usually, it is people setting up and not cancelling a free trial.
- Rich
... if you were to look at my PayPal account ... you can clearly see that yes they can indeed charge me three times.
The point is this... did YOU provide Dropbox with your PayPal information? If you didn't, and Dropbox charged you, then SOMEONE ELSE has provided Dropbox with that information.
I also have 2FA on my account so hacking it is next to impossible.
This isn't about hacking your Dropbox account. You have Basic, so there shouldn't be any charges. If there was a charge on YOUR account, it wouldn't be Basic anymore. Therefore these charges are likely for OTHER accounts.
So, if your account is still Basic, and you've never provided Dropbox with your PayPal information, then what has been hacked (or stolen, etc.) is your PayPal information.
