Forum Discussion

Jamie_Scott's avatar
Jamie_Scott
New member | Level 2
8 months ago

I was charged 3 times this month for a Plus subscription, when I have a Basic account.

So I've just seen my bank statement and noticed DB have billed me 3x in one month, twice on the same day, all with separate transaction ids. The kicker is though that I don't pay for DB, I use basic ...
Dropbox Basic
Dropbox Plus
Payments
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

Hey Jamie_Scott, thanks for posting this here and sorry to hear about the situation. 

Can you please provide me with your ticket number, so that I can check it for you and leave an internal note for our team, as well? They’ll be able to check this as soon as possible this way. 

Let me know once you’re ready.

Jamie_Scott's avatar
Jamie_Scott
New member | Level 2
8 months ago

Hey Nancy, thanks for the help offer, transaction id is Ticket #25075543

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Thanks for the ticket number, Jamie_Scott. I’ve located your ticket in our system and left an internal note, too. 

    Our advanced team is already looking into your case, so please keep checking your email for their next reply.

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