Forum Discussion

Myszab's avatar
Myszab
Explorer | Level 3
3 years ago

I was charged, even though I had cancelled my free trial

Last September, I used the trial period. Today I saw that Dropbox charged me monthly for this fact every month since then, even though I canceled my subscription. Charges don't appear in my dropbox a...
cancellations
Payments
Plans
Refunds
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the screenshot and the update.

 

There's no specific transaction ID here, which would help us find out about this payment, I'm afraid.

 

Is it a credit card payment, or through PayPal or maybe through iTunes?

Myszab's avatar
Myszab
Explorer | Level 3
3 years ago

It was paid by credit card

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Myszab, sorry to jump in here! 

     

    Can I send you an email, so we can investigate this closely? 

     

    Let me know! 

    • Myszab's avatar
      Myszab
      Explorer | Level 3
      3 years ago

      Yes, ofcourse, pls text me. 

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Just sent you the email Myszab! 

         

        Reply back as soon as possible, and I'll see you there. 

         

        Cheers! 

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