Forum Discussion

Mangobingsu123's avatar
Mangobingsu123
New member | Level 2
25 days ago

I was randomly charged CAD$30.51 and I don't have a Dropbox subscription.

On my bank account, it just showed "DROPBOX SI 30.51_V" on Oct 31. Took 30.51 away from me. What can I do for this?

Payments
Plans

1 Reply

  • Dell_Dropbox's avatar
    Dell_Dropbox
    Icon for Community Manager rankCommunity Manager
    25 days ago

    Welcome to the community Mangobingsu123​, thanks for dropping by

    You can use this tool to look up any Dropbox transaction and confirm whether it’s linked to an account: https://help.dropbox.com/billing/find-credit-card-charge Enter the transaction date and amount to see if the charge matches a Dropbox plan.

    If the charge is linked to a Dropbox account you don’t recognize, you can follow the prompts to request a refund or cancel the subscription. If the tool can’t locate the charge, or the payment wasn’t made to Dropbox, your bank can help you investigate it further.

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