Forum Discussion

Mangobingsu123's avatar
Mangobingsu123
New member | Level 2
25 days ago

I was randomly charged CAD$30.51 and I don't have a Dropbox subscription.

On my bank account, it just showed "DROPBOX SI 30.51_V" on Oct 31. Took 30.51 away from me. What can I do for this?
Payments
Plans
Dell_Dropbox's avatar
Dell_Dropbox
Icon for Community Manager rankCommunity Manager
25 days ago

Welcome to the community Mangobingsu123​, thanks for dropping by

You can use this tool to look up any Dropbox transaction and confirm whether it’s linked to an account: https://help.dropbox.com/billing/find-credit-card-charge Enter the transaction date and amount to see if the charge matches a Dropbox plan.

If the charge is linked to a Dropbox account you don’t recognize, you can follow the prompts to request a refund or cancel the subscription. If the tool can’t locate the charge, or the payment wasn’t made to Dropbox, your bank can help you investigate it further.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

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