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Jaffboy1773's avatar
Jaffboy1773
New member | Level 2
2 months ago

I wonder if I have more than one account?

Device Asus VivoBook17 Operating System/Browser (if using the web) Windows 10 Home/Chrome I wonder if I have 2 Dropbox accounts?   I have a basic account that says I have run out of storage an...
billing
Payments
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Hey Jaffboy1773​, welcome to our Community! 

Based on the info you provided it sounds like you have two Dropbox accounts, but let's see what we can find about this. 

The first thing you want to do is access your Dropbox account and check this page to see what it states. If you see no relevant charges, and you're also on a Basic plan, that means we'd need to locate the account behind the charge that you mentioned.

I'd suggest using our self-serve look up tool in order to locate the email address behind this annual, Plus payment. Once you locate the email you should then be able to access the relevant Dropbox account.

Keep me posted, and let me know what you find! 

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