Forum Discussion

KHill22's avatar
KHill22
New member | Level 2
4 months ago

I'm being charged even though I only have free Dropbox accounts

I have three different accounts throughout the years and have never paid for an upgraded account. Suddenly this year, on Feb 10, 2025, I was charged via PayPal for a paid Dropbox account. I immediate...
billing
Payments
Refunds
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 months ago

Hi KHill22, thanks for bringing this to our attention.

As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link.

From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.

Once you get a ticket ID from the automated response, which is sent via email in a few minutes, please let me know the number here so I can locate it in our system.

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