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I'm being charged even though I only have free Dropbox accounts
I have three different accounts throughout the years and have never paid for an upgraded account. Suddenly this year, on Feb 10, 2025, I was charged via PayPal for a paid Dropbox account. I immediately checked all three accounts and they were indeed still free and basic. One account had over the 2GB storage but that was because of a supervisor sharing things with me but I thought I was only accessing the files through her links and not my account. I've tried filing a review on Feb 12, 2025 with Dropbox and they just sent me an automated email that they don't correspond that way with free accounts. I wanted to contact Dropbox to figure out where the account is that I was charged for but I have no way of contacting them because I only have free accounts! I did not follow up with PayPal because their automated system directed me to contact PayPal directly and then I got swamped in graduate school - hence the months of delay. Any help would be deeply appreciated.
The charge on PayPal was from support-paypal@dropbox.com so it looked legitimate. That email came back with this message (which is how I got here finally today):
"Thank you for contacting Dropbox Support. We appreciate your message. However, please note that this email address is not monitored by our support team.
To receive the assistance you need, we recommend visiting our Help Center or engaging with our Community. The Help Center offers a wealth of articles and guides covering various topics, while the Community allows you to connect with fellow Dropbox users for shared insights and solutions. You may also have access to email support dependant on your plan type, you can check out Contact support for more info."
1 Reply
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- Jay
Dropbox Community Moderator
Hi KHill22, thanks for bringing this to our attention.
As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link.
From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.
Once you get a ticket ID from the automated response, which is sent via email in a few minutes, please let me know the number here so I can locate it in our system.
