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Stefania Fornelli's avatar
Stefania Fornelli
Helpful | Level 6
5 months ago

I'm getting an error when trying to upgrade to the Plus plan.

Dropbox Plan Basic to Plus Payment Method (Card How did you upgrade? Dropbox website Hello, I'm trying to buy an upgrade to Plus from Basic, but I need ad invoice with the company name a...
billing
Dropbox Plus
Plans
upgrades
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 months ago

Hey there, Stefania Fornelli​, let's jump right into this! 

It sounds like you're having trouble when trying to upgrade your account to our Plus plan. Can you clarify if you're using this page to purchase your plan, and the steps you follow when trying to upgrade your account?

I know it might sound trivial, but have you double checked to make sure all the card info is correct? I'd also suggest that you try using a different browser too, or an incognito mode to see if the behavior remains the same. 

Let me know more, and we'll take it from there. 

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