Forum Discussion

pauls 's avatar
pauls
Explorer | Level 3
7 months ago

I'm getting billed $20 a month for a basic Dropbox account. How can I request a refund?

Hi, I have been seeing a $19.99 transaction on my bank statements since March of 2024.  I have always used the free Basic Dropbox plan, and it also has always been through my employers Dropbox accoun...
billing
Payments
Refunds
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

Hi there, PaulS​, sorry to hear about that!

Have you tried to contact Dropbox Support directly for this?

You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end. If you have a trouble doing that, I'll be more than happy to reach out to you.

Let me know more! 

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