Forum Discussion

pauls 's avatar
pauls
Explorer | Level 3
7 months ago

I'm getting billed $20 a month for a basic Dropbox account. How can I request a refund?

Hi, I have been seeing a $19.99 transaction on my bank statements since March of 2024.  I have always used the free Basic Dropbox plan, and it also has always been through my employers Dropbox accoun...
billing
Payments
Refunds
Mark's avatar
Mark
Icon for Super User II rankSuper User II
7 months ago
pauls wrote:

This has cost me an estimated amount of $320.   I've tried everything from removing my card info from my computer to deleting my Dropbox account entirely. Nothing has worked. 

Have you used the Dropbox credit card lookup tool? Deleting an account which doesnt have a payment on wont stop payments. 

Ultimately Dropbox cannot charge you if you didnt give it your details, if you didnt then you need to speak to your card company as its fraud. 

pauls 's avatar
pauls
Explorer | Level 3
7 months ago

I did.

It is a professional plus plan under an account that is not mine, however they have been using my card.  I cannot cancel the subscription since I don't have the password for the account in use. I need help canceling this 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    No worries PaulS , we'll get to the bottom of this.

    I just received your email, and I'll get back to you as soon as possible. Hang tight!

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    7 months ago
    pauls wrote:

    It is a professional plus plan under an account that is not mine, however they have been using my card.

    You mean someone has been using your card fraudulently, to pay for a Dropbox subscription that isn't yours? If so, you should be contacting your bank first!

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!